short for customer relationship management. crm entails all aspects of interaction a company has with its customer, whether it be sales or service related.computerization has changed the way company are approaching their CRM strategies because it has also changed customer buying behavior...
electronic commerce is a general term applied to the use of computer and
telecommunications technologies.
electronic commerce uses a wide range of technologies .
some technologies such as electronic data interchange (EDI) electronic mail, electronic funds transfer (EFT), are already in wide ues.the electronic service can be used by many professional organizations for various uses. businesses can implement new sales and marketing channels through the use of the www.
the www provides electronic means for organizations to display material such as product catalogs, price lists, brochures, all on-line