watson (1993) defines benchmarking in terms of its continuity feature referring to the continuous input of new information to an organization.

geber (1990, p. 36) focused on the significance of looking at best practices in his definition of benchmarking as follows: “a process of finding the world-class examples of a product, service or operational system and then adjusting your products, services or systems to meet or beat those standards [italics
added].”